Privacy policy

Bio U is a consumer brand of Yugal Healthtech Private Limited (“Yugal”, “we”, “our”). This policy explains how information is collected and used when you browse the website, contact us, book testing, use an account or receive reports.

Information we collect

• Identity and contact details such as name, mobile number, WhatsApp number and email.
• Collection address, PIN code, preferred date and time window.
• Patient details needed for sample collection and laboratory processing.
• Selected packages, booking history, status and support communications.
• Diagnostic reports and health information you provide or that laboratory partners generate.
• Technical information needed for security, fraud prevention, essential cookies and service analytics.

How we use information

We use information to confirm serviceability, schedule collection, coordinate with collectors and laboratory partners, deliver reports, provide support, maintain accounts, improve operations and meet legal obligations. Marketing messages require the appropriate consent and can be stopped.

Optional website analytics

If you allow analytics, we record page views, test views, cart additions and booking steps with a browser-session identifier, device category and referral source. We do not include names, report values, addresses or patient details in these events. You can decline optional analytics when prompted or clear your browser storage to reset the choice. Essential security rate limits apply independently.

Who receives information

Information may be shared only as needed with diagnostic laboratories, sample-collection personnel, hosting, communication, security and support providers, professional advisers, or authorities where legally required. We do not describe these necessary service relationships as “zero third-party access,” and we do not sell health data.

Health information and reports

Report access is restricted to the relevant account and authorised operational roles. Sensitive results are associated with the individual patient and are not automatically disclosed to another person in the same household booking.

Storage, security and transfer

We use access controls and reasonable technical and organisational safeguards. No transmission or storage system can be guaranteed completely secure. Service providers may process information outside your immediate location when required to deliver the service.

Retention

Information is retained for service delivery, account history, legal compliance, dispute resolution and legitimate operational needs, then deleted or anonymised when it is no longer required.

Your choices

You may request access, correction or deletion, or withdraw optional marketing consent, subject to legal and operational retention requirements. Contact us using the details below.

AI-assisted explanations

Automated systems may help organise and explain information. These outputs are informational, may contain errors and are not medical advice, diagnosis or treatment. The original laboratory result remains available.

Updates

We may update this policy when services, law or operations change. The date at the top identifies the current version.